Goldtrail Travel Ltd collapse

Goldtrail Travel Limited [Goldtrail Holidays, Goldtrail Travel and Sunmar] ceased trading on Friday 16th July 2010.

Advice for customers currently overseas

Customers on packaged holidays or with flights only bought via Goldtrail are protected by the Civil Aviation Authority (CAA) ATOL scheme.

Customers who have accommodation only packages bought via Goldtrail are not protected by the ATOL scheme and should contact their credit card company for assistance.

Passengers who are overseas and require assistance can telephone the CAA helpline on 0044 203 441 0846 or refer to their website www.caa.co.uk which has further advice and information.

Advice for customers with forward bookings

Passengers who have flight inclusive bookings with Goldtrail are advised to contact their travel agent in the first instance.

Customers who have accommodation only packages bought via Goldtrail are not protected by the ATOL scheme and should contact their credit card company for assistance.

Customers are advised to check the CAA website for details on how to claim a refund.

Passengers with forward bookings can also telephone the CAA helpline on 0844 856 2585.

Please note there is no cover for cancellation or curtailment as a result of Goldtrail collapse under your travel policy.

Related links

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Advice for customers affected by the British Airways strikes