Our accident claims process
 Ever wondered what happens if you need to make a claim? Or what happens to your car when it’s taken in for repairs?
Take a look behind the scenes with our short videos. |
Our accident claims process
Being involved in an accident can be a very traumatic experience. You can count on Direct Line to get you back on the road quickly and with minimum hassle and disruption.
When you claim, you’ll deal with UK contact centres and our Recommended Repair Network which offers nationwide coverage and a 5 year guarantee on repairs.
We’ll even collect and return your car to you - and clean it inside and out!
You can rest assured that you’ll have the expertise of the UK’s largest direct private car insurer behind you to handle any problems.
Claims information
If you need to make a claim, we'll do all we can to get you back on the road as soon as possible. Follow our step-by-step guide.
Claims informationDiscounts
Direct Line offers a range of discounts to help bring down the cost of car insurance. See how much you could save.
Behind the scenes
Take a look behind the scenes of a Direct Line claim - from letting us know what happened to collecting your car.
