Reporting your claim

Ever wondered what happens if you need to make a claim? Or what happens to your car when it’s taken in for repairs? Take a look behind the scenes with our short videos.

Reporting your claim

You can count on us to get your claim moving straight away. When you call, our advisors will take all the relevant details and talk you through what will happen next.

Call us immediately and we can get your claim started straight away, even if you don't have all of the information available you can still report the claim. We can then take the stress of your claim away from you.

Even if you have an accident when most garages are closed, our 24 hour accident recovery helpline can arrange assistance to recover your car and help arrange onward transportation.

By calling us you can be sure that we are aware of the incident and are in a position to represent your best interests. We’re also available to advise you on what your policy covers you for.

What will I be asked for?

• Your personal details
• What happened and what the damage is to the vehicle
• Whether the vehicle is driveable
• Where you are
• Details of any third party’s who were involved in the incident
• Details of any witnesses to the incident
• Details of any passengers in your or the third party’s car
• Whether the police were involved and any crime reference number, if relevant.

Ready to call?

• 0845 246 8471

Lines open: 8am-8pm Monday to Friday, 9am-5pm Saturday & 11am-5pm Sunday

Outside these hours you can call our 24 hour accident recovery helpline on 0800 269 015.